Shipping policy

Shipping Information

We are pleased to fulfill all orders from our location in Sydney, Australia.

International orders are typically delivered within 2-3 business days (excluding holidays and weekends).

You will receive a tracking number once your order has been dispatched.

Shipping Accountability

•  After dispatch, the logistics provider assumes responsibility for the shipment.
•  If a package is returned due to being unclaimed, the cost of re-shipping will be the customer’s responsibility.

Non-Refundable Shipping Fees

Shipping costs for all countries are non-refundable.

Taxes and Customs Fees

General Information

• International orders may be subject to customs duties and taxes, which are not included at checkout.
• These fees will be collected by the shipping service upon delivery.
• Please verify potential customs costs with your local customs office.
• Duties and taxes are non-refundable.

Country-Specific Details

• Orders to the USA exceeding USD $800 will incur import taxes and customs fees.
• For Australia-wide, shipping costs are free on orders over $90 AUD.
  

Handling Customs Fee Refusal

• If customs fees are refused and the parcel is returned to us, a shipping fee will be deducted from your refund.