Refund policy

Returns & Refunds

Return Policy

• If you are dissatisfied with the color, size, or product, you may return it within 30 days of receipt.
• Items must be unused and in their original packaging.
• Please notify us of the return via email at contact@iridice.com.
  

Return Shipping

• All returns must include a tracking number. We cannot be held responsible for lost packages without tracking.
• The customer is responsible for return shipping costs.
• Refunds do not cover the original shipping cost.

Refund Process

• Refunds will be processed within 2 working days upon receipt of the returned items and may take up to 10 working days to appear in your bank account.
• Refunds cannot be processed until the returned package is received.
• If the package is lost, refunds will be processed only after official confirmation from the postal or courier service, which may take 1-4 weeks for international orders.

Non-Refundable Items

• Please note that gift cards are non-refundable.

Damaged or Defective Items

• If an item arrives damaged, please contact us at contact@iridice.com within 24 hours of receipt.
• Include a photo of the damaged item and a description of the issue.
• We do not offer warranties for physical or accidental damage.

Exchanges

• We do not offer exchanges. Returned items will be refunded.
• If you require a different item, size, or color, please place a new order.

Order Changes

• Once an order is placed, changes cannot be made.
• To change an item, size, or color, please cancel the order and place a new one.
• We are unable to combine shipments for multiple orders placed by the same customer; each order will be processed and shipped individually.

For any additional questions, please contact us at contact@iridice.com.

We are here to assist you!